Frequently Asked Questions
Q. What is MileagePlus DiningSM?
A. MileagePlus Dining is a program that allows members to earn miles at thousands of participating restaurants, bars and clubs. It's an easy-to-use program that's totally discreet, and members can earn miles coast-to-coast when they visit participating restaurants, bars or clubs.
Q. How do I enroll?
A. Enroll online by completing our secure enrollment form. If you prefer, you can also enroll over the phone by contactingMileagePlus Dining Member Services. Only when you log in with your MileagePlus Dining Number and Password will you be able to see your miles and gain access to our full list of participating restaurants, bars and clubs. By providing us with your email address and marketing permission, you will be eligible to earn 3 miles or more per dollar spent. If you do not opt-in, you will earn 1 mile per 2 dollars spent.
Q. What information do I need to provide when I enroll?
A. When you enroll by phone or online, you need to provide your name, address, email address, contact phone number, and a credit card or debit card number. To complete enrollment online, you must set up your account, which includes creating a MileagePlus Dining Password and providing your MileagePlus Dining Number. (Members enrolling are given the opportunity to opt out of receiving email communications and may call member services to opt out of telephone contact, however if you opt out, you will only earn 1 mile per 2 dining dollars spent.)
Q. How much does it cost to join MileagePlus DiningSM?
A. Membership is 100% free. There are no enrollment fees or extra charges. To join, simply create an account, register your debit and/or credit cards and dine at program restaurants.
Q. Why do I have to register a credit/debit card with MileagePlus Dining?
Q. How do I register additional credit/debit cards?
A. You can add or change credit and debit cards, and update any of your other personal membership information, by visiting your Account Center located on the Website. You can register up to 5 credit/debit cards in total.
Q. Why do I need to create a Password?
A. Creating a MileagePlus Dining Password allows you to log in to our Website. You must be logged in to see details about when you can earn miles at our participating restaurants. When you log in, you can also access your personalized and secure Account Center to do the following:
- Update and change your membership information online (name, address, credit/debit card number/expiration date, email address, etc).
- Track your dining rewards.
- Fast-track your search for restaurants, bars and clubs in select locales.
- View the latest updates on new merchants and bonus offers.
- Skip the search and get immediate access to favorite restaurants, bars and clubs.
- View restaurant reviews.
Q. When I join, am I automatically eligible to earn miles for dining?
A. Yes. Completing one easy online enrollment form will entitle you to miles in MileagePlus Dining. By providing us with your email address and marketing permission, you will be eligible to earn 3 miles or more per dollar spent at participating restaurants, bars and clubs. If you do not opt-in, you will earn 1 mile per 2 dollars spent.
Q. Do I need to let the restaurant know I'm a member of MileagePlus Dining?
A. No. MileagePlus Dining is the totally discreet way to earn miles, with the following features:
- No ID card to present.
- No special coupon to redeem.
- No membership number to remember.
- No one knows you're using the MileagePlus Dining program.
Q. Is united.com/dining a secure Website?
A. Yes. When you register your credit card or access your account information, you are accessing our secure server. The Secure Sockets Layer (SSL) encrypts all information you input before it is sent to us. Additionally, all of the customer data we collect is protected against unauthorized access.
Q. The Search function does not seem to be working. Does the site require a special browser or plug-in?
Q. How do I access the MileagePlus Dining Website to review the miles I've earned through the program?
A. Just log in to access the Website. All your past dining transactions can be viewed in your Account Center when you log in with your MileagePlus Number and Password.
Q. How do I know if I've opted in to receive emails?
A. Login to your Profile and Subscription Center and check to see that the checkbox in the lower left hand corner of the Email Subscription section is unchecked. If it is not, validate your email address, uncheck the box and click Update.
Q. What type of emails will I be receiving and how often will they come?
A. Approximately once a week you will receive promotional emails from Rewards Network Dining that confirm your status in the program, inform you of member favorite restaurants, notify you of restaurants that have entered or left the program, and introduce you to special dining bonuses. You may also receive administrative emails, such as benefit confirmations.
Q. How do I ensure delivery of MileagePlus Dining emails?
A. Make sure you've provided a working, deliverable email address in your Profile and Subscription Center and verify that the checkbox in the Email Subscription section is unchecked. Also, to ensure delivery of our messages to your inbox, you can add our address firstname.lastname@example.org to your Address Book or Safe Senders List. Finally, make sure your inbox isn't full and is capable of receiving new messages.
Q. How do I change my email subscription status?
A. You can opt-in and opt-out of promotional email communication by visiting your Profile and Subscription Center. In the Email Subscription section, you can click on the checkbox to opt-out of promotional emails, or unclick it to opt-in. After making your choice, simply click on the "Update" button. You will then receive a confirmation email from us letting you know that your account information has been updated. Please note that you can quickly get to your Profile and Subscription Center by clicking on the "unsubscribe" or "modify your email profile" link at the bottom of our emails. Keep in mind, that you will continue to receive administrative emails about your account (e.g., benefit confirmation emails) even after you have opted out.
Q. Will I still receive emails if I opt-out?
Q. I opted-out from receiving promotional emails, why am I still receiving them?
A. Please note that our systems require time to update, so it may take up to 10 days before your account fully reflects your opt-out preference.
Q. What happens to my benefit levels if I opt-out of emails?
A. Once you opt-out of promotional emails, your benefit levels will immediately drop to our lowest level and you will be ineligible for most dining bonuses. See Membership Chart.
Q. Why am I marked as a "Member" and not an "Online Member"?
A. If your account status is "Member," that means you have either opted-out of promotional emails, your email address has become undeliverable, or you have marked an email sent by MileagePlus Dining as "SPAM".
Q. What happens if my email address becomes undeliverable?
A. If after multiple attempts over many days we are unable to deliver emails to you, we will mark your email address as undeliverable. At that point, you will need to provide us a new, valid email address if you want to receive emails and once again receive the benefits that come with being an "Online Member" or a "VIP Member".
Q. What happens if I mark or report a MileagePlus Dining email as SPAM?
A. If your mark a/an MileagePlus Dining email as SPAM, we will no longer send any emails to your email address, your benefit levels will automatically be reduced to the lowest level and you will be ineligible for most dining bonuses.
Q. What do I do if I marked an email as SPAM accidentally?
A. Once you have marked a/an MileagePlus Dining email as SPAM, the only way to change your email status and once again become an "Online Member" or a "VIP Member" is to provide us with a new email address and opt-in to receive email communications at that new email address.
Q. How can I choose between receiving HTML or Text-only emails?
A. To choose between HTML and Text-only emails, simply go to your Profile and Subscription Center and modify your email format preference.
Q. How do the sharing settings work?
A. When you click Connect with Facebook in the Account Center and complete the steps that follow, you allow Facebook to automatically publish your reviews to your Facebook account. It's a great way to share your opinions with friends! If you've modified your sharing settings but don't want to post a particular review, no problem! Just unclick the "Post my review to Facebook" checkbox on the review page itself. If you haven't modified your sharing settings, but later decide you'd like to post a particular review, simply click the "Post my review to Facebook" checkbox. You can delete any review you've posted to Facebook by scrolling over the review on Facebook and clicking Remove. You may disable your connection with Facebook at any time.
Q. How do I access a review form for a place I dined?
A. A few days after you dine at a participating restaurant, you'll receive an email with a link to the review for that dine. Alternatively, review submission forms can be accessed via your Account Center.
Q. What should I write in my review?
A. Just tell us what you thought of your experience. Think about what information is important to you when you read a review, and use the ratings categories from the survey component as guides. Write about the food, service, cleanliness and value. Report what happened, how you felt about it and why you felt that way. Whether complimentary or critical, feel free to have fun and be colorful-but you must also be honest, factual and accurate. For more information, read through the Content Guidelines for Dining Reviews.
Q. My review is not appearing online. Why?
A. It's possible your review didn't meet the standards of our Content Guidelines for Dining Reviews.
Q. What does Rewards Network do with my review?